United Fiber Status

All Systems Operational

About This Site

The statuses on this page represent the generalized status of particular systems or areas. Statuses are partially automated; outage information may not be accurate.

If an update is needed on an active outage, or an official RFO (reason for outage) is required, please get in touch with support by calling 800-585-6454.

Network Services Operational

Network Infrastructure Operational

Network Upstream Providers Operational

DNS (domain name system) Operational

NTP (Network Time Protocol) Operational

United Fiber WiFi Mobile App Operational

Wireless Network (United Sky) Operational

Phone Services Operational

Phone Upstream Providers Operational

Hosted Business PBX Systems Operational

TV Services Operational

TV Channels Operational

United Fiber TV Application Operational

TV Service Upstream Providers Operational

Bandwidth Testing Operational

Speedtest.net Server - Savannah, MO Operational

Speedtest.net Server - Excelsior Springs, MO Operational

United Fiber Website Operational

Billing Portal (Smart Hub) Operational

Customer Support Services Operational

Help Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Phone Service Degradation - 06NOV2024

Resolved - This issue is now resolved. We have verified service restoration.
Nov 6, 16:00 CST

Update - We are observing a stable registration to the phone systems affected i.e. phone service operational. We'll continue to monitor and provide updates as they come.
Nov 6, 14:26 CST

Investigating - As of approximately 135PM CST, we began receiving reports of a phone service outage due to phone system SIP Trunks failing (lines) to stay registered to the phone provider. This is causing a number of phone systems to intermittently lose the ability to make/receive calls. We have not yet determined if analog lines are affected - no reports indicate there is an issue with analog. We are actively engaged with a number of resources in determining the root cause at this time.
Nov 6, 13:35 CST

United Fiber - Office Toll-Free Number

Resolved - upstream carrier resolved the issue as of 1pm. As of 2pm the issue has been determined to be cleared.
Nov 6, 14:10 CST

Update - We're currently experiencing an issue with our 800 number that specifically affects calls from AT&T lines. Calls from other major carriers are not impacted. Work is ongoing to resolve this as quickly as possible.

In the meantime, please reach us directly at:
United Fiber: 660-582-6454
United Helpdesk (operated by NRTC): 844-798-9984
United Electric: 816-324-3155

Thank you for your patience and understanding!
Nov 6, 10:40 CST

Identified - We're currently experiencing an issue with our 800 number due to a service degradation with AT&T customers unable to contact United Fiber's toll-free line. Our team is working to resolve this as quickly as possible. Other major carriers are not affected.

In the meantime, please reach us directly at:
United Fiber: 660-582-6454
United Electric: 816-324-3155
Alternate carrier toll-free line for United Fiber Support: 844-798-9984

Thank you for your patience and understanding!
Nov 6, 09:30 CST