upstream carrier resolved the issue as of 1pm. As of 2pm the issue has been determined to be cleared.
Posted Nov 06, 2024 - 14:10 CST
Update
We're currently experiencing an issue with our 800 number that specifically affects calls from AT&T lines. Calls from other major carriers are not impacted. Work is ongoing to resolve this as quickly as possible.
In the meantime, please reach us directly at: United Fiber: 660-582-6454 United Helpdesk (operated by NRTC): 844-798-9984 United Electric: 816-324-3155
Thank you for your patience and understanding!
Posted Nov 06, 2024 - 10:40 CST
Identified
We're currently experiencing an issue with our 800 number due to a service degradation with AT&T customers unable to contact United Fiber's toll-free line. Our team is working to resolve this as quickly as possible. Other major carriers are not affected.
In the meantime, please reach us directly at: United Fiber: 660-582-6454 United Electric: 816-324-3155 Alternate carrier toll-free line for United Fiber Support: 844-798-9984
Thank you for your patience and understanding!
Posted Nov 06, 2024 - 09:30 CST
This incident affected: Customer Support Services.